NOW, taking into account the agreements and arrangements and arrangements and pre- and reciprocal described below and which intend to be legally bound, the parties hereby agree: ARC provides the following services, as specified in each applicable SOW: for each partial calendar month during which the customer subscribes to the services, availability is calculated on the basis of the entire calendar month, not just the part for which the customer is subscribed. The parties to this Agent Relationship Agreement (“Agreement” or “ARA”) are the Agent and the airline “ARC”, whose registered office is in Arlington, VA, on its own behalf and on behalf of the airlines party to the CRA Carrier Services Agreement (“Airline” or “Airline”) that appoint the Agent under this Agreement. Collection and/or scanning services, if included and described in the SOW: ARC responds to the customer in accordance with the response time indicated in the table below. ARC`s goal is to achieve these response times (at least) 90% of all requests. ARC Facilities is a cloud-based mobile software platform and application that consists of the following product modules that can be purchased individually or together: ARC Buildings, ARC Equipment, ARC Emergency, ARC Buildings for Hospitals, ARC Equipment for Hospitals, ARC TI and ARC Compliance. CONSIDERING that the Client wishes ARC to make available cloud-based software and/or services for information management (“Services” package) and ARC has agreed to provide the Services to the Client; ARC makes available the equipment (“Equipment”) indicated on the corresponding SOW or on the order form. Claims can only be invoked on the basis of a calendar month and only for the previous calendar month or part of it. All claims must be reported within 10 days of the end of each calendar month. Software, mobile applications, and cloud access included in all ARC installation modules: The purpose of the agreement is to regulate how agents report and invoice ARC traffic documents on the arc-managed billing plan in a competitive and efficient manner, as well as to outline the rights and obligations of the parties to this agreement. . . .